Fulfillment Policy

*1. General Information
All services provided are subject to availability and scheduling compatibility. If we cannot accommodate your request for a specific time or service, we will notify you promptly to reschedule or refund your payment in full using the original method of payment.

*2. Booking Confirmation
Upon completing a service booking, you will receive a confirmation email containing your appointment details, the name of the professional assigned to your service, and any preparatory requirements for the session.

*3. Session Scheduling
We strive to accommodate your preferred dates and will confirm the timing within 24 hours of your booking request. Our business hours are 9am - 5pm PT, Monday through Friday. We are closed on public holidays.

*4. Rescheduling and Cancellations
You may reschedule or cancel your appointment up to 24 hours before the scheduled time at no additional cost. Cancellations made after this period may incur a fee of 50% of the service charge. To reschedule or cancel your booking, please contact us at engage@ignitegtm.com.

*5. Fees and Payments
Fees for services are due at the time of booking and can be paid through our secure online payment system. Detailed invoices will be provided for all transactions, outlining the services provided and total charges.

*6. Service Modifications
We understand that project scopes can evolve, and we are committed to accommodating reasonable adjustments to the services booked. Any significant changes to the scope of work may result in adjustments to the service fees, which will be agreed upon before proceeding

.*7. Confidentiality and Privacy
We uphold the highest standards of privacy and confidentiality. All client information and data shared during consultations are treated with the utmost security and discretion.

*8. Guarantee and Refunds
We guarantee satisfaction with our professional services. If you are not satisfied with the service provided, please contact us within 14 days of service completion to discuss a refund or service correction.

*9. Questions
If you have any questions about our fulfillment policies or require assistance with service bookings, please contact us at engage@ignitegtm.com .---This policy is designed to clarify expectations and procedures for both the service provider and the client, ensuring a smooth and professional engagement. Adjustments may be necessary to better fit specific operational details or particular types of services offered.